2014 Annual Report

TMLP began to reap the many benefits of several years of preparation, planning and implementation in 2014. Our succession plans were implemented as a result of several key retirements and the realigning of positions. The major overhaul of Unit 9 at Cleary Flood Station was successfully completed and tested, with the station experiencing an impressive 24% runtime during the year, further ensuring that TMLP can meet the electric needs of our customers well into the future.

We maintained our focus on competitive rates by reducing consumption and building an environmentally-responsible, cost-effective, and diverse energy supply portfolio. For example, a fourth solar farm generator was added to our power portfolio, bringing the total solar production to 12MW for TMLP customers. We also added 30 residential solar arrays in 2014 leading to a total of over 70 residential solar arrays within TMLP service territory. Since the program's inception in 2010, TMLP has provided rebates to these customers equaling $370,000. In addition to pursuing reliable sources of fuel and pricing throughout a diverse portfolio, we reduced consumption through an increase in the number of interruptible rate (Rate 31i) customers who manage their consumption by diverting load during peak operating hours. This innovative rate resulted in significant savings for the individual customers, as well as a reduction in TMLP operating costs during peak periods.

To further enhance energy conservation, TMLP developed a citywide energy task force that subsequently received a $109,000 grant from the Department of Environmental Protection. This grant added thermal imaging capabilities to our energy audit program, and replaced streetlights with high-efficiency LED bulbs in the first-phase of the project. Both the residential appliance rebate and energy audit programs resulted in rebates and energy saving opportunities to nearly 1,000 customer accounts.

We also upgraded our broadband system during the year to enhance the level of hands-on service to Internet customers, enabling staff to better troubleshoot customer problems at our desk while providing quality service to business and residential customers. This will allow us to expand our services to meet our future demands.

The customer satisfaction survey conducted during the year resulted in an overall company satisfaction rating of 94.9% (for residential customers) and 95.3% (for commercial customers). This is a key indicator that our customers recognize and appreciate our commitment to service, reliability and competitive rates, along with our involvement in the communities we serve. TMLP staff continues to give back to the communities by volunteering time and resources to community and civic organizations, participating in fundraising events and activities, and supporting community events by hanging promotional banners and/or holiday lights for organizations.